You can send the message to everyone or click the drop-down to select specific people. Move your mouse anywhere on the Zoom screen. If they can’t hear you, you can send a chat message through Zoom to alert them instead. If they can hear you, ask them to click on the Microphone icon in the menu at the bottom of Zoom until it no longer has a red line through it. The other participants might be muted without realizing it. If you can’t hear the other people in your Zoom call, it may have nothing to do with your own computer. If you’re unsure how to fix Zoom audio issues like these, you can follow the troubleshooting steps below. For example, you may not be able to hear other people on your call, or the sound may appear strange. 
Learn more about attendee controls in a meeting.From time to time, you may find that your Zoom audio isn’t working properly. You will join the Zoom test meeting as an attendee.
Click Join with Computer Audio to join the test meeting with the selected microphone and speakers. If you don't hear an audio reply, use the drop-down menu or click No to switch microphones until you hear the replay. Click Yes when you hear the replay. If you don't hear the ringtone, use the drop-down menu or click No to switch speakers until you hear the ringtone. Click Yes to continue to the microphone test. The Zoom test meeting will display a pop-up window to test your speakers. If you cannot download or run the Zoom desktop client on your computer, click join from your browser. If you don't have the Zoom desktop client installed on your computer, click download and run Zoom to download, install, and then run Zoom. If you have the Zoom desktop client installed on your computer, click Open to launch Zoom. You will be redirected to launch the meeting from the browser: 
Note: If you are using the Zoom mobile app, you can visit to join a test meeting, then follow the instructions to test your video or audio. If you don't have time before joining, you can also test your video or audio while in a Zoom meeting. Within your test meeting, you have the ability to check your internet connection, familiarize yourself with Zoom's video conferencing features, and adjust your audio and video before joining the meeting.
Prepare for upcoming Zoom meetings by setting up a Zoom test call.
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